As the person making the booking, you are responsible for the actions and behavior (in relation to the travel experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

If you book an accommodation, service, or attraction, read our Privacy Policy for more info on privacy, cookies, and how we might contact you and process personal data.


If you cancel a booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy. Some bookings can’t be canceled for free, while others can only be canceled for free before a certain deadline.

If you book a travel experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the booking without notice if they can’t collect the balance on the date specified. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there is enough money available in your account.

If you think you’re not going to arrive on time, contact your Service Provider and tell them when they can expect you. It’s your responsibility to ensure you’re on time—and if you aren’t, we are not responsible for any associated costs (e.g. the cancellation of your booking, or any fees the Service Provider may charge).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at {email} for questions related to refunds and returns.